Managed Services
The outsourcing of non-core services can deliver significant savings, when they are properly managed to ensure a seamless continuation of service.
If a client decides to opt for the cost-effectiveness and flexibility of outsourcing some or all of their non-core operations, Norland have the experience and expertise to manage the process for them.
We have the skills to identify which non-core services could best be outsourced, and to deliver them back as an integrated managed service.
By controlling and reporting on a range of carefully selected partners with complementary skills, we will lift the burden of admin, cost increases and the time it takes to source numerous individual service-providers.
We reduce risk, significantly improve service delivery experience, streamline the administrative burden and overhead, and reduce operating and capital cost.
All work is controlled by a management team which is empowered and accountable for the success of the contract and the performance of the outsourced workforce. Our proven and dependable processes streamline the different disciplines, providing a unified approach to managing every aspect of buildings and their services, without the rigidness of a self-delivery model.
We can also offer a total business solution, by integrating energy, fabric and mechanical and electrical services.
Supply partners and specialists
All our supply partners are experts in their field, and each has developed into UK-leading providers of facilities management services.
We encourage them to integrate not only into our business, but also into our clients operation. Prior to working at a clients premises, we will provide every employee and supplier with a site induction to further embed Norland’s culture and behaviours, ensuring an excellent standard of service throughout.
Our suppliers commit to a ‘one team charter’, which aligns objectives and determines accountability while forging a strong team spirit.
Team members are encouraged to bring forward ideas for innovation and value improvement, incentivised by shared risk and reward.
Our customers benefit from a powerful collaboration of experts, supplying consistency across all service streams.
We will organise and control:
- catering
- cleaning
- landscaping
- waste management and recycling
- security and CCTV
- internal planting
- health and safety environment services
- facilities management services co-ordination
- fire safety management
- porterage
Contact: Paul Saville-King, Managing Director, Managed Services at paul.saville-king@norlandmanagedservices.co.uk
