Critical Environment Services
We maintain the ‘mission critical’ engineering and infrastructure facilities fundamental to a clients business – facilities whose failure would have a major impact on profit, revenue and reputation.
Working round the clock, our specialist staff oversee and maintain the complex technical infrastructure of leading banks and financial service institutions, data centres, telecommunications, high security broadcasting production and research facilities.
We have harnessed Norland’s unrivalled experience and expertise to develop our pioneering approach ‘Critical Engineering and Risk Management’ (CERM™), which has reduced the operational risk of incidents in critical environments by up to 80%.
Installing and sustaining the correct culture is fundamental to the application and ongoing success of CERM™. We work with our clients to ensure that the entire team is immersed in risk reduction. Change management tools, specialised training, and Norland’s unique management style will support swift culture change, and then sustain this over the long term.
Research has shown that over 90% of business impacts can be traced to a failure of people or process. We’ve taken best practice from nuclear, petrochem and aviation maintenance to develop a bespoke human factors approach which focuses on reducing risk through people.
Our CERM™ process, combined with our unique risk management portal (CERMView™) makes a powerful impact on risk awareness and reduction. All customers with 24/7 availability requirements will experience the positive effect of our co-ordinated approach to people, process and technology.
As our Divisional Managing Director says: “Our customers tell us that Norland Critical Environment Services bring them peace of mind. We also meet their outsourcing needs in a way that significantly reduces their risk, is cost effective, and improves their service levels within a totally unique and transparent framework.”
Contact: Tony Smith, Managing Director, Critical Environment Services at
tony.smith@norlandmanagedservices.co.uk
