ICT Support Services
We provide industry-leading ICT support services that allow you to significantly improve service levels and reduce your operating and TCO costs, whilst reducing risk.
This leads to a more effective and efficient operation, and a critical facility with improved resilience.
We will scale our suite of outsourcing options up or down to meet your individual needs, and it’s also flexible, to fit around changes in business environments.
We offer the full cycle of services, including strategy, design, project implementation and operation of the information transport systems for critical IT environments. Our unique processes, tools and expertise guarantee consistent service delivery and performance that will dovetail smoothly with any organisation.
We are corporate members of BICSI and the FIA, which ensures that we use the latest technologies and best practice.
Our services include:
Design and project delivery:
- white space design
- structured cabling design
- project management and implementation
- major and minor capital projects
White space capacity planning (at the cabinet level):
- power
- cooling
- space
- connectivity
Intelligent hands operations:
- racking and stacking of IT assets
- patching and de-patching
- first line support (including server reboots, tape changes and visual inspections)
- third party vendor management
- asset management
Audits, benchmarking and operational insights:
- asset physical location and connectivity
- efficiency of the operational environment
- quality and performance of the structured cabling installation
Norland is actively involved in sharing innovation and best practice through industry associations, including the Building Industry Consultants Service International (Bicsi) and the Fibreoptic Industry Association (FIA).
We and our clients have been Data Centre Leaders award winners in 2007, 2008 and 2009.
