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ICT Support Services Norland provides industry leading ICT support services that allows customers to significantly improve service levels, reduce operating and TCO costs whilst reducing risk. This leads to a more effective and efficient operation and a critical facility that has improved resilience. The suite of outsourcing options available can be scaled up or down to meet each client’s needs and is flexible around changes in our customers’ business environment.
Our offering covers the full cycle of services including strategy, design, project implementation and operations of the information transport systems for critical IT environments. Our unique processes, tools and expertise guarantees consistent service delivery and performance that dovetails with our clients’ organisations.
We are corporate members of BICSI and the FIA which ensures that we use the latest technologies and best practice.
Core Services
Design and project delivery
· White space design
· Structured cabling design
· Project management and implementation
· Major and Minor capital projects
White space capacity planning (at the cabinet level)
· Power
· Cooling
· Space
· Connectivity
Intelligent hands operations
· Racking and stacking of IT assets
· Patching and de-patching
· First line support (including server reboots, tape changes and visual inspections)
· Third party vendor management
· Asset management
Audits, Benchmarking and Operational Insights
· Asset physical location and connectivity
· Efficiency of the operational environment
· Quality and performance of the structured cabling installation
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