Multi-Site Services is a business designed to deliver an ‘Exceptional Service Experience’ to its customers operating from variable properties and multiple locations throughout the UK, 24 hours a day, 365 days a year.

The division is a ‘Centralised’ operation with information, control and management directed from the Centre and then pushed out into the field through a ‘Workflow Management’ methodology, giving a process that is consistent across all areas of the business and to the customer. This core methodology is based around sound and robust processes with people, skills and information flow as its key delivery points. The product is based on the following key aspects: -

• People
• Process
• Helpdesk (Workflow Management Centre)
• Innovation

Key Differentiators:
• People Culture
• People and Process Delivered Operation
• Multi-Skilled and Diverse Workforce
• Centralised Operations (e.g. Helpdesk and Contract Support)
• Geographically Spread Workforce
• Operational technology (Mobile Data Solution)

The Multi-Site Services ‘product’, is based around these key differentiators and ‘AA’ style quality delivery through its people who have diverse skills and a ‘multi-skilled’ workforce with national coverage but with that ‘local’ familiarity and presence which is delivered through key benefits to its customers, these are defined as: -

• First Time Fix ‘FTF’

• Responsiveness

                                             The 'Exceptional Service Experience'

• Reliability

• Consistency

Through the ‘Multi-Site Services' Model’ customers will receive a 24 hour response service that offers these key points and ensures ‘Peace of mind’ anywhere in the UK mainland and at anytime during the day.

A product offering that will deliver the 'Exceptional Service Experience' to its customers 100% of the time.