Norland operates all of their business critical operations through their dedicated Critical Engineering Services Division. This division contains all the resources you would expect to provide highly competent critical environment experts on an around the clock basis. There are dedicated chartered engineers on 24 hour call and these form the core of our incident response teams. Our incident response teams have access to preferred Critical Engineering and Risk Management (CERM™) supplier agreements, specialist labour and equipment and the highest levels of Norland management. Norland has developed a unique approach to Critical Engineering and Risk Management to reduce the softer people and process risks and the harder engineering aspects. This is summarised at a strategic level as the five fundamental CERM™ pillars, namely;

• Focus

• Consistency

• Compliance

• Visibility

• Learning and improvement

It is essential that these pillars are built on a robust foundation; the right culture and behaviours of the entire team involved in service delivery and management of a facility.

Norland Managed Services has significant experience in the evaluation, maintenance and repair of highly resilient operations throughout the UK. This includes high specification Tier IV data centres operated for global investment banking brands, state of the art data centres built for a global IT outsourcing organisation at a location outside the M25 and highly resilient operations supporting business critical corporate applications for Global FTSE 100 companies.